Returns and Cancellations

All of the images used on the website are provided by the original designer. We sell art work and embroidered designer clothes and there is a margin of 10% of variation in the designs. This comes directly through the designer and we have no control over it. By placing an order on our website you agree to the margin of 10% of the possible variation in the pictures and the garments received. On Eid and other occasions, due to having a limited stock, all sales processed are final and we do not accept returns. This is due to the fact that after the sale of the item, its removed form our website and its not available for the festival season for which it was originally purchased. As we are not able to resell the dresses after the occasion, we are not able to accept the returns. For the items with a defect, we accept returns, however please note that items must be in an unused condition and contain all the original tags and packaging (if any). Unfortunately due to their delicate nature we cannot offer returns on any used cloths or dresses.

We charge a 10% restocking fee for all accepted returns. Postage (Both ways) is paid by the buyer and its non refundable.


Cancellation of your order will depend on whether your order has been shipped or not. Usually, shipment takes place within one business day. Hence, we give you the possibility to cancel your order at a much earlier stage. If this is the case, please send us an order cancellation request. However, if your order has been shipped we will not be able to cancel it.

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